TERMS AND CONDITIONS OF SERVICE AND USE
Trinity Air Travel and Tours Pvt Ltd a Private Limited company incorporated
under the Companies Act, 1956. having its registered office at 2 Golden Arrow
Apartments, Next To State Bank Of Hyderabad, Kalina, Santacruz (E), Mumbai-
400029, Maharashtra, India. hereinafter referred to as the “Company” (where such
expression shall, unless repugnant to the context thereof, be deemed to include its
respective legal heirs, representatives, administrators, permitted successors and
assigns.) The creator of these Terms of Service ensures steady commitment to Your
privacy with regard to the protection of your invaluable information. This document
contains information about the Website www.trinityairtravel.com hereinafter
collectively referred to as the “Platform”).
i. “We”, “Our”, and “Us” shall mean and refer to the Platform and/or the
Company, as the context so requires.
ii. “User” shall mean and refer to natural and legal individuals who use the
Website and who is of sound mind and competent to make sound and
iii. “Services” refer to providing a platform for Users to avail Tour
bookings Hotel booking, Domestic and International Ticketing,Passport
Assistance,Foreign exchange,Travel Insurance,Visa Assistance and Car
Rentals for national and international travel plans.
iv. “Third Parties” refer to any Application, company or individual apart
from the User and the creator of this Website.
v. The term “Platform” refers to the Website which provides the user with
the facility to seek information through product guides published by the
3. GENERAL TERMS
i. The headings of each section in these Terms are only for the purpose of
organizing the various provisions under these Terms in an orderly
manner and shall not be used by either Party to interpret the provisions
contained herein in any manner. Further, it is specifically agreed to by
the Parties that the headings shall have no legal or contractual value.
ii. The use of this Platform by the Users is solely governed by these Terms
made thereto by the Company, from time to time, at its sole discretion. If
you continue to access and use this Platform, you are agreeing to comply
with and be bound by the following Terms and Conditions of Use and
these Terms and Policy are co-terminus in nature and that
expiry/termination of either one will lead to the termination of the other.
iii. The User unequivocally agrees that these Terms and the aforementioned
Policy constitute a legally binding agreement between the User and the
Company, and that the User shall be subject to the rules, guidelines,
policies, terms, and conditions applicable to any service that is provided
by the Platform, and that the same shall be deemed to be incorporated
into these Terms, and shall be treated as part and parcel of the same. The
User acknowledges and agrees that no signature or express act is
required to make these Terms and the Policy binding on the User and
that the User’s act of visiting any part of the Platform constitutes the
User’s full and final acceptance of these Terms and the aforementioned
iv. The Company reserves the sole and exclusive right to amend or modify
these Terms without any prior permission or intimation to the User, and
the User expressly agrees that any such amendments or modifications
shall come into effect immediately. If the User does not adhere to the
changes, they must stop using the Services at once. Their continuous use
of the Services will signify your acceptance of the changed terms.
4. SERVICE OVERVIEW
The Company shall operate a platform which shall provide the services like Tour
Package bookings, Hotel Booking,Domestic and International Ticketing,Passport
Assistance,Foreign exchange,Travel Insurance,Visa Assistance and Car Rentals
for national and international travel destinations and also present the users with
blogs on travel destinations and travel tips.
The Platform is only for the purpose of providing travel assistance to its
users,and registration is not mandatory to view the services of the Platform but
the users can link their Facebook and Gmail accounts on the platform.
a. The User has to be of sound mind and must be capable of making informed
decisions after referring to the guides on the website.
b. In the event of a minor accessing the website, it would be the responsibility of his
immediate guardian to monitor the minor’s use, the platform or the Company
will not be liable for any consequences.
a. All the Content displayed including but not limited to the illustrations,
photographs and write-ups on the Platform is created by the Company and
is subject to copyright and shall not be reused by any party (or a third party)
without the prior written consent of the Company and the copyright owner.
b. The Users/Readers can submit their own guides/ write-ups. The same shall
be reviewed by the Company before it is displayed on the website. The
creator of the guide shall be credited as an author but all rights over the
content, including but not limited to the copyright shall be vested with the
c. The Platform reserves its right to suspend the account of any User for an
indefinite period to be decided at the discretion of the Administrator, or to
terminate the account of any User who is found to have created or shared or
submitted any Content or part thereof that is found to be
untrue/inaccurate/misleading, offensive or promotes a business not legally
permissible under the laws of the land.
d. The User shall be solely responsible for making good any financial losses or
legal expenses incurred through the creation/sharing/submission of
Content in the form of reviews or recommendations or part thereof that is
deemed to be untrue/inaccurate/misleading. All the information provided
by the User about themselves should be up to date and authentic.
a. Registration on the Platform is free of cost at present. However, in case of
availing any paid services on the Platform, the Customer shall pay an amount for
the the services availed through the Platform directly to the Company in any of
the prescribed modes of Payment Methods
ii. Debit Card
iii. Credit Cards
iv. Amex Card
v. Net Banking
viii. Online Payment Gateways: Tech Process
b. The User(s) acknowledges that a minimum of one of the above payment
methods shall be offered on the Platform. An additional processing charge of
2.5% would be levied on the payments made and the User agrees to the same.
The Users are solely responsible for the genuineness of credentials and payment
information provided on the Platform and the Platform shall not be liable for
any consequences, direct or indirect, resulting from the provision of incorrect or
untrue credentials or payment information by any Users.
c. The payment is processed through a third-party gateway and the User shall be
bound by the third party’s terms and conditions. Currently the payment gateway
through which payments are processed on the Platform is Tech Process, but the
same may be changed at any point of time at the sole discretion of the Platform.
Any change in information with regard to the third-party payment gateway will be
updated on the Platform by the Company.
d. The User cannot seek a refund on the payment or cancellation of services made at
any point of time. The only ground on which the Company shall process a refund
is when payment has been deducted twice from the User’s account.
The Users undertake to indemnify the Platform and keep it indemnified against
all proceedings, claims, expenses, and liabilities whatsoever which may be taken
or made against or incurred by the Platform or by reasons of the premises for
any comments, feedback or any other form of content created by them, which
has been published by the Company on the Platform.
10. TERM & TERMINATION
a. These Terms shall continue to form a valid and binding contract between the
Parties and shall continue to be in full force and effect until the User continues
to access and use the Services and Platforms.
b. A User may terminate their use of the Services and the Platform at any time.
c. The Company may terminate these Terms without notice and/or suspend or
terminate a User’s access to the Platform at any time and for any reason, if any
discrepancy or legal issue arises.
d. Such suspension or termination shall not limit our right to take any other
action against you that the Company considers appropriate.
e. It is also hereby declared that the Company may discontinue the Services and
Platforms without any prior notice.
f. The Company and its members reserve the right, in its sole discretion, to
unilaterally terminate the User’s access to the Services, or any portion thereof,
at any time, without notice or cause.
i. The User shall continue to be bound by these Terms, and it is expressly agreed
to by the Parties that the User shall not have the right to terminate these Terms
till the expiry of the same.
a. By using this Services and Platforms, and providing his/her identity and contact
information to the Company through the Platform, the User hereby agrees and
consents to receive calls, e-mails or SMS from the Company any of its
representatives at any time.
b. Users can report to the Company any grievances or suggestions that they have
through e-mail, if they find any discrepancy with regard to the information
generated on the Platform, the Company will take necessary action after an
investigation. The response with resolution (if any issues found) shall be
dependent on the time that is taken for investigation.
12. USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO
The User agrees and acknowledges that they are a restricted user of this Platform and
a. Authorize the Platform to use, store or otherwise process certain personal
information and all published Content, reviews and ratings, comments and
feedback for personalization of Services, marketing, and promotional purposes
and for optimization of User-related options and Services.
b. Agree not to access (or attempt to access) the Platform and/or the materials or
Services by any means other than through the interface provided by the Platform.
c. Expressly agree and acknowledge that the Content displayed on the Platform is for
purpose of reference only, under no circumstance shall the User construe the
same as expert/ professional advice. The User may, however, report any offensive
or objectionable content, which the Company may then remove from the Platform,
at its sole discretion.
d. Expressly agrees to make good any losses suffered by the Company or platform
which result as a consequence of any act committed by the User including but not
limited to acts of fraud, misrepresentation of information provided on the
Company as expert advice or posting slanderous or libellous content in the form of
comments or feedback.
e. Agrees that they are using the services of the Platform and accessing the platform
at their own risk with their prudent judgment and the Company or Platform shall
not be responsible for any resultant losses suffered.
f. Agrees that the platform will be used by him solely for non-commercial use with
the intent of gaining information about the featured products in the form of
guides. No commercial endorsements will be made on the platform. This includes
providing links to other platforms which may or may or may not be competitors of
the Company. In the event of detection of commercial activity by a user, the
Platform will have the right to bar him from posting further comments or content
on the Platform.
a. The User hereby expressly authorizes the Company /Platform to disclose any
and all information relating to the User in the possession of the Company
/Platform to law enforcement or other government officials, as the Company
may in its sole discretion, believe necessary or appropriate in connection with
the investigation and/or resolution of possible crimes, especially those involve
personal injury and theft/infringement of intellectual property. The User
further understands that the Company /Platform might with to disclose any
information (including the identity of persons providing information or
materials on the Platform) as necessary to satisfy any judicial Order, law,
regulation or valid governmental request.
b. The User agrees to use the services provided by the Company, its affiliates,
consultants and contracted companies, for lawful purposes only.
c. The User agrees not to post any material on the website that is defamatory,
offensive, obscene, indecent, abusive, or needlessly distressful, or advertising
any goods or services. More specifically, the User agrees not to host, display,
upload, update, publish, modify, transmit, or in any manner share any
i. belongs to another person and to which the User has no right to; is
grossly harmful, harassing, blasphemous, defamatory, obscene,
pornographic, paedophile, libellous, invasive of another's privacy,
hateful, or racially, ethnically objectionable, disparaging, or otherwise
unlawful in any manner whatever; but not limited to "indecent
representation of women" within the meaning of the Indecent
Representation of Women (Prohibition) Act, 1986;
ii. violates any law for the time being in force;
iii. deceives or misleads the other users
12. DO’S AND DON’TS ON THE PLATFORM
The Platform shall provide the services like Tour Package bookings, Hotel
Booking,Domestic and International Ticketing,Passport Assistance,Foreign
exchange,Travel Insurance,Visa Assistance and Car Rentals for national and
international travel destinations. Hence the list of do’s and don’ts limit what the
User can and cannot do with the services offered on the Platform.
The Users agrees that they will:
i. Comply with all applicable laws, including, without limitation,
privacy laws, intellectual property laws, anti-spam laws, export control
laws, tax laws, and regulatory requirements;
ii. Provide accurate information on the Platform and keep it updated;
iii. Use their real names on their profile; and
iv. Use the Services in a professional manner and lawful manner.
Users agree that they will not:
i. Create a false identity on the Platform, misrepresent your identity,
create a Member profile for anyone other than that of themselves (a real
person), or use or attempt to use another User’s account;
ii. Develop, support or use software, devices, scripts, robots, or any
other means or processes (including crawlers, browser plugins and add-
ons, or any other technology) to scrape the Services or otherwise copy
profiles and other data from the Platform;
iii. Override any security feature or bypass or circumvent any access
controls or use limits of the Service (such as caps on keyword searches or
iv. Copy, use, disclose or distribute any information obtained from the
Platform or through the Services offered, whether directly or through third
parties (such as search engines), without the consent of the Company;
v. Disclose information that User does not have the consent to
disclose (such as confidential information of any third party;
vi. Violate the intellectual property rights of any third Party, including
copyrights, patents, trademarks, trade secrets, or other proprietary rights.
For example, do not copy or distribute (except through the available
sharing functionality) the posts or other content of others without their
permission, which they may give by posting under a Creative Commons
vii. Violate the intellectual property or other rights of the Platform,
including, without limitation:
Copying or distributing any content generated by the Platform or
other materials or
Copying or distributing our technology, unless it is released under
open source licenses;
Using the name of the Company or its logos in any business name,
email, or the name of the platform and its associated logos and
viii. Post anything that contains software viruses, worms, or any other
ix. Reverse engineer, decompile, disassemble, decipher or otherwise
attempt to derive the source code for the Services or any related
technology that is not open source;
x. Imply or state that the User is affiliated with or endorsed by the
Company or Platform without seeking the express consent of the
xi. Rent, lease, loan, trade, sell/re-sell or otherwise monetize the
Services or related data or access to the same, without Company’s express
xii. Deep-link to the Services of the Platform for any purpose other than
to promote the User’s profile or a Group on our Services, without the
xiii. Use bots or other automated methods to access the Services, add or
download contacts, send or redirect messages;
xiv. Monitor the Services’ availability, performance or functionality for
any competitive purpose;
xv. Engage in “framing,” “mirroring,” or otherwise simulating the
appearance or function of the Services;
xvi. Overlay or otherwise modify the Services or their appearance (such
as by inserting elements into the Services or removing, covering, or
obscuring an advertisement included on the Services);
xvii. Interfere with the operation of, or place an unreasonable load on,
the Services (e.g., spam, denial of service attack, viruses, gaming
or any additional terms concerning a specific Service that are provided
when you sign up for or start using such Service.
a. Description or prices shown on the Platform with regard to the services will
be tentative, The Company will not responsible for any delay. Any changes in
the fare are subject to changes in factors including but not limited to market
conditions, demands for service, etc.
b. The facilities and Services on the Platform are intended to be subject to
availability, without any promises or guarantees on the same by the
Company. The Company bears no responsibility whatsoever for any
consequences arising from the use of the said Services by Users. The
Company shall in no way be responsible for losses incurred due to reckless or
incorrect use of the services by the user.
c. Any advertisement available on e-mail or website with respect to the third-
party website or the products and services is for information purpose only.
d. The Company clearly states that any information of whatsoever nature
provided or received from the Customers taken in good faith, without least
suspecting the authenticity of the Customer’s claims and the Platform does
not confirm, acknowledge, or subscribe to the claims and representation
made by the Customers.
14. INTELLECTUAL PROPERTY RIGHTS
Unless expressly agreed to in writing, nothing contained herein shall give the
User a right to use any of the Platform’s Content which includes but is not limited
to trade names, trademarks, service marks, logos, domain names, information,
questions, answers, solutions, reports, illustrations, photographs, write-ups save
and other distinctive brand features according to the provisions of these Terms.
15. FORCE MAJEURE
a. Neither the Company nor the Platform shall be liable for damages for any delay
or failure to perform its obligations hereunder if such delay or failure is due to
cause beyond its control or without its fault or negligence, due to Force Majeure
events including but not limited to acts of war, acts of God, earthquake, riot, fire,
festive activities sabotage, labour shortage or dispute, internet interruption,
technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or
16. DISPUTE RESOLUTION AND JURISDICTION
a. It is expressly agreed to by the Parties hereto that the formation, interpretation,
and performance of these Terms and any disputes arising therefrom will be
resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism.
It is further agreed to by the Parties that the contents of this Section shall survive
even after the termination or expiry of the Terms and/or Policy.
i. Mediation: In case of any dispute between the parties, the Parties will
attempt to resolve the same amicably amongst themselves, to the mutual
satisfaction of all parties. In the event that the Parties are unable to reach such
an amicable solution within thirty (30) days of one Party communicating the
existence of a dispute to any other Party, the dispute will be resolved by
arbitration, as detailed hereinbelow;
ii. Arbitration: In the event that the Parties are unable to amicably resolve
a dispute by mediation, said dispute will be referred to arbitration by a sole
arbitrator to be appointed by the Company, and the award passed by such sole
arbitrator will be valid and binding on all parties. The Parties shall bear their
own costs for the proceedings, although the sole arbitrator may, in his/her sole
discretion, direct either Party to bear the entire cost of the proceedings. The
arbitration shall be conducted in English, and the seat of Arbitration shall be
the city of Mumbai, Maharashtra, India.
The Parties expressly agree that the Terms, Policy and any other agreements
entered into between the Parties are governed by the laws, rules, and regulations
a. Any and all communication relating to any dispute or grievance experienced by
the User may be communicated to the Company by the User by emailing to
18. MISCELLANEOUS PROVISIONS
a. Entire Agreement: These Terms, read with the Policy, form the complete and
final contract between the User and the Company with respect to the subject
matter hereof and supersedes all other communications, representations, and
agreements (whether oral, written or otherwise) relating thereto.
b. Waiver: The failure of either Party at any time to require performance of any
provision of these Terms shall in no manner affect such Party's right at a later
time to enforce the same. No waiver by either party of any breach of these Terms,
whether by conduct or otherwise, in any one or more instances, shall be deemed
to be or construed as a further or continuing waiver of any such breach, or a
waiver of any other breach of these Terms.
c. Severability: If any provision/clause of these Terms is held to be invalid, illegal
or unenforceable by any court or authority of competent jurisdiction, the validity,
legality, and enforceability of the remaining provisions/clauses of these Terms
shall in no way be affected or impaired thereby, and each such provision/clause of
these Terms shall be valid and enforceable to the fullest extent permitted by law.
In such case, these Terms shall be reformed to the minimum extent necessary to
correct any invalidity, illegality or unenforceability, while preserving to the
maximum extent the original rights, intentions and commercial expectations of
the Parties hereto, as expressed herein.
d. Contact Us: If you have any questions about this Agreement, the practices of the
Platform, or your experience with the Service, you can contact us at